Miromiro
He karu miromiro
Client
Teaching Council of Aotearoa New Zealand
Location
New Zealand
Disciplines
Brand identity
Brand guidelines
Chatbot development
Agency
Teaching Council of Aotearoa New Zealand
Role
Creative Director
The Miromiro — a native bird known for being fast and having sharp eye sight... an observant one, “he karu miromiro”.
With a backlog of unresolved cases, the Teaching Council of Aotearoa New Zealand rolled out an automated solution to answer their 150,000 teacher members' questions more quickly. Powered by Helpfruit, the organisation's chatbot 'Miromiro’ now answers more than 4,500 queries each month. The chatbot frees up the contact centre team for more complex queries and streamlines interactions via a Salesforce integration.
